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Create Review Opportunities
ReputationLayer

Make feedback and review follow-up consistent.

After every job, Sarah checks in, asks every customer for a review, and gets any problem to your team fast. Nobody has to remember to ask.

See how it works

Channels: SMS, web chat, and voice.

  • 01Get results or don't pay
  • 02Done for you, no new software
  • 03SMS, web chat, and voice
  • 04Live in a week
When this is worth fixing

A great customer experience does not automatically become visible feedback.

Review outreach often depends on a busy employee remembering to ask at the right moment. Follow-up becomes inconsistent, and useful feedback never reaches the person who can act on it.

Create Review Opportunities gives customers a consistent follow-up path and gives your team clear ownership when a response needs attention.

A strong fit

Start here when these conditions are true.

  • There is a reliable completed-job, appointment, or customer milestone.
  • You can identify which customers should receive follow-up.
  • A named person can receive customer-care or service-recovery responses.
  • The public review destination and follow-up language are ready to use.
Next step

See what this would look like for your leads.

Book a call, we diagnose the priority and show you where we'd start. Live in a week. Get results or don't pay.

What ScaleLayer handles

A clear path, built around your operation.

The details change by business. Operating ownership stays with ScaleLayer from build through reporting.

  1. 01

    Choose the right customer moment

    Which completed events should start the follow-up.

  2. 02

    Build the feedback experience

    Outreach, response paths, timing, and ownership rules.

  3. 03

    Route the right next step

    Every customer is asked for a review, and any problem goes to your team fast.

  4. 04

    Optimize based on every conversation

    We operate the process, manage exceptions, and show what moved through each path.

ScaleLayer handles

We run the work.

You provide

Your part stays small.

Eligibility rules and outreach timing
A customer or completion signal to trigger
Feedback conversation and follow-up paths
Accurate business information and criteria
Configured routing and review invitations
A customer-care or service-recovery owner
Launch testing, optimization based on every conversation, and reporting
The public review destination to invite
What changes for your team

Review outreach no longer depends on someone remembering to ask.

01

Outreach at the right moment

Completed jobs trigger a consistent check-in every time.

02

Feedback that gets captured

Customers have a clear place to say how it went.

03

Concerns reach the right owner

Service issues route privately to your team.

04

Every customer gets the ask

Sarah asks every customer for a review, and gets any problem to your team fast.

Other starting points

One agent. Four places the money leaks.

See all use cases
01
RecoveryLayer

Recover Old Leads

Old leads sitting untouched in your CRM.

Explore Recover Old Leads02
VelocityLayer

Convert New Leads Faster

New inquiries that wait too long for a reply.

Explore Convert New Leads03
VoiceLayer

Answer and Route Inbound Calls

Missed calls with no useful next step.

Explore Answer and Route Inbound Calls
04
ReputationLayer

Create Review Opportunities

Customers who never get asked for a review.

You are here
Create Review Opportunities

Start with the conversation that matters most.

We'll diagnose the priority and show you what Sarah would do first. Get results or don't pay.

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Not ready to talk? See what your leads are worth

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