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Terms of Service

Last updated: October 7, 2026

1. Agreement and which terms control

These Terms of Service ("Terms") are an agreement between ScaleLayer AI LLC ("ScaleLayer," "we," "us") and you, the person or business using scalelayer.ai, our forms, calculator, booking pages, Sarah text demo, or secure client links. By using them, you agree to these Terms, our Privacy Policy, and, if you text our demo line, our SMS Terms.

Paid services run on a signed Master Services Agreement and Service Order, plus a Data Processing Agreement when one applies. If a signed agreement conflicts with these Terms, the signed agreement controls for that engagement. Booking a call, texting the demo, using the calculator, or receiving a proposal doesn't create a paid engagement by itself.

If you received a message that ScaleLayer sent on behalf of one of our clients, that business is responsible for its offer, its relationship with you, and its campaign. These Terms don't make you a ScaleLayer client.

2. What we do

ScaleLayer builds and runs managed AI sales conversations for businesses. Our AI assistant, Sarah, can work through:

  • RecoveryLayer: reconnecting with old leads.
  • VelocityLayer: responding to new leads.
  • VoiceLayer: answering and following up on calls.
  • ReputationLayer: customer feedback and review requests.

The service a client buys, its price, what counts as a billable qualified hand-off, any guarantee (including "get results or don't pay"), launch requirements, and service terms are defined only in that client's signed Service Order. Features described on the website or in a proposal aren't active or billable until the client authorizes them in writing.

3. The website, the calculator, and the demo

  • Opportunity Snapshot (calculator): the results are estimates based on the numbers you enter and the assumptions shown, such as hand-off and show rates. They aren't a promise of results or a price quote.
  • Examples: example conversations on the site are illustrations, not records of real customers, unless they're clearly labeled otherwise.
  • Sarah demo: the demo line, (629) 265-0095, keyword START, is a sample of how Sarah talks. It isn't connected to your business's systems, and its replies are AI-generated. Our SMS Terms apply.

4. Client responsibilities

  • Data and consent: clients must have the legal right to give us their data and to authorize every text and call in their Service Order. That includes consent where the TCPA or state law requires it, including for automated texts and for AI or artificial-voice calls.
  • Approvals: clients approve Sarah's instructions, messaging, qualification rules, hand-off routing, offers, and required disclosures before launch.
  • Compliance: each party follows the laws that apply to it. Clients are responsible for whether their audience, data, offer, and instructions comply with the TCPA, CAN-SPAM, do-not-call rules, state telemarketing, privacy, and call-recording laws, and industry rules.
  • Opt-outs: clients provide their suppression lists and tell us about opt-outs they receive directly. We set up our systems to honor STOP and other clear opt-out requests.
  • Reviews: clients control their review sites and accounts. ReputationLayer asks customers for feedback and reviews in line with platform rules. It doesn't ask only satisfied customers, and it doesn't guarantee reviews or ratings.
  • Sensitive data: clients may not send us protected health information, financial account numbers, government ID numbers, biometric data, or children's data unless we've agreed in writing and signed any required addendum.

5. AI and third-party services

Our services use AI, including language models and AI voice. AI can produce inaccurate, incomplete, or unexpected output. We set it up and monitor it, and clients approve the instructions and claims it uses. Our services also depend on carriers, messaging and CRM platforms, AI providers, calendars, review sites, and hosting. Their outages, policies, or decisions can affect the service. We may refuse or pause an instruction that we reasonably believe creates legal, consumer-protection, security, or carrier risk.

6. Secure links and the client portal

Setup forms, file-upload links, and proposal or preview links are private to the intended recipient. Don't forward them. You're responsible for keeping links and sign-ins under your control secure, and for telling us promptly at hello@scalelayer.ai if you think one has been misused. By uploading files, you confirm you have the right to share them with us.

7. Data and privacy

Our Privacy Policy explains how we handle personal information. For paid engagements, the signed agreement, including any Data Processing Agreement, governs client data, security, confidentiality, retention, and deletion. These Terms don't incorporate a DPA, a Business Associate Agreement, or any other regulated-data addendum unless one is signed separately.

8. Our text messages

Texts from ScaleLayer, including the Sarah demo, are covered by our SMS Terms. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. We don't share mobile opt-in data or consent with third parties or affiliates for their marketing.

9. Fees

Client fees, prepayments, per-hand-off pricing, billing, disputes, guarantees, refunds, and cancellation are set only in the signed agreement. Website content, the calculator, proposals, and examples don't change those terms.

10. Intellectual property

ScaleLayer and its licensors own the website, our brand, and our prompts, playbooks, workflows, automations, software, templates, and know-how, but not client data or third-party materials. You may use the public website to evaluate our services. A client's rights to its data and service outputs are set in its signed agreement.

11. Acceptable use

Don't use our website or services to:

  • break the law or anyone's rights;
  • send deceptive, harassing, or unauthorized messages;
  • misrepresent who you are or what consent you have;
  • upload malicious code, or probe or interfere with our systems;
  • copy, reverse-engineer, or resell our technology or content without written permission;
  • submit sensitive data without the approvals described above.

12. No guarantees outside a signed agreement

Unless a signed Service Order expressly says otherwise, we don't guarantee appointments, show rates, hand-offs, sales, revenue, reviews, ratings, or uninterrupted service. Examples, estimates, and past results don't guarantee future results. To the fullest extent the law allows, the public website is provided "as is" and "as available," without warranties.

13. Suspension and termination

We may restrict access to the website for security risks, abuse, or violations of these Terms. Term, suspension, termination, and final-billing rules for paid services are set only in the signed agreement. Sections that should naturally survive will survive, including intellectual property, disclaimers, liability, and disputes.

14. Liability and indemnity

For paid engagements, the signed agreement sets liability caps, excluded damages, and indemnities. For website use not covered by a signed agreement, and to the fullest extent the law allows:

  • We aren't liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
  • Our total liability won't exceed $100.
  • You'll indemnify us against third-party claims arising from your unlawful use of the website or your breach of these Terms.

15. Governing law and disputes

For paid engagements, the signed agreement's law and dispute terms apply. Otherwise, Tennessee law applies. Before filing a claim, we'll both try to resolve the dispute through written notice and good-faith discussion. Unresolved disputes go to the state or federal courts serving Williamson County, Tennessee.

16. Changes and contact

We may update these Terms. Changes take effect when posted, unless a later date is stated. Material changes to an active paid service follow the signed agreement.

ScaleLayer AI LLC · 1201 Liberty Pike, Suite 229 #1056, Franklin, TN 37067 · hello@scalelayer.ai · 629-265-0069

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