Question 1

How is this different from other automated follow-up tools?

Accepted Answer

Most automation tools rely on static workflows. If a prospect asks a complex question, those tools break. ScaleLayer agents are designed to make intelligent decisions based on real-time interactions and context. Our agents train themselves on objections—learning from thousands of conversations to navigate resistance better than a human rep could.

Question 2

What kind of results can we expect?

Accepted Answer

While every market is different, our infrastructure is built to maximize throughput. Historically, our RecoveryLayer has been able to engage 30–45% of dormant leads that human teams had written off. During your initial Audit, we will review your specific database size to provide a conservative projection of your potential revenue recovery.

Question 3

How much work is required from my team?

Accepted Answer

Almost none. ScaleLayer is a Done-For-You Infrastructure Service, not a software tool you have to learn. We build it, install it, and manage it. Your team takes the Qualified Hand-Offs we deliver — live transfer, callback, or calendar booking.

Question 4

Does this require us to migrate our CRM or data?

Accepted Answer

Never. ScaleLayer is designed as an Overlay to your existing stack. We integrate natively with HubSpot, Salesforce, GoHighLevel, and most major CRMs. We pull leads from your system, qualify them, and deliver Qualified Hand-Offs with full conversation context in your CRM.

Question 5

How long does implementation take?

Accepted Answer

Typical deployment is 5–10 business days from the initial Audit to the first live message. This includes CRM integration, offer mapping, and compliance verification.

Question 6

Does ScaleLayer replace my current sales team?

Accepted Answer

No. We automate the grunt work—lead qualification, follow-up, and hand-off—so your human team can focus 100% of their energy on closing deals. We don't fire your sales team; we feed them Qualified Hand-Offs.

Question 7

Is this compliant with TCPA and SMS regulations?

Accepted Answer

Compliance is our Layer 0. We strictly adhere to TCPA and 10DLC regulations. Our RecoveryLayer is designed for Database Reactivation—targeting existing leads who have previously opted in. We manage opt-outs automatically to protect your domain reputation.

Question 8

What is the pricing structure?

Accepted Answer

We operate on a Prepaid + Performance model. You prepay for your first 10 Qualified Hand-Offs upfront, which covers all setup, infrastructure, and your first 10 delivered hand-offs. After those are delivered, you pay a per-hand-off fee for each additional one. If we don't deliver 10 hand-offs within 45 days of campaign launch, you get a full refund.

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